Billing & Invoices
Review plan status, usage, invoices, and upgrade paths when a workflow is limited by credits or quota.
Usage
Use Billing & Invoices when you need to understand plan limits, current balance, recent usage, or invoice history.
This is the first place to check when recording or meeting workflows are blocked by quota.
Before you start
Different workflows can consume different usage types, so one balance problem can appear in recording, meeting, or translation flows first.
Quota messages often appear before a job starts so you do not spend time on a workflow that cannot proceed.
Step-by-step instructions
Open Settings → Billing & Invoices
Use the settings menu to enter the billing section.
Review your current plan
Check whether you are on Free, Starter, Pro, Team, or another active plan state shown by the UI.
Inspect usage and recent costs
Use the charts and usage period views to understand what consumed credits recently.
Open invoices or the billing portal
If you need receipts, payment updates, or subscription actions, continue into the Stripe-backed billing portal when available.
Tips and examples
If a workflow is blocked for insufficient balance, open Billing before retrying the same action repeatedly.
Capture the exact quota message when contacting support. It helps distinguish plan limits from runtime failures.
Review usage after large batch uploads or long meetings so surprises are easier to explain to your team.
Common problems and fixes
Why can’t I start recording or Meet Bot?
The current balance or plan quota may be below the minimum required for that workflow. Check Billing and then retry.
Why is an invoice missing?
The billing portal or invoice list may not have refreshed yet, or the payment may still be processing.
Why do I see usage but no result?
Usage and task outcome are related but separate. A failed workflow can still reach a quota check or partial processing stage.
What should I send to support for billing issues?
Include your account email, invoice date or charge date, the plan you expected, and screenshots of the billing screen or quota error.
FAQ
Can I upgrade from the error message itself?
In some flows, yes. VoxStudio can open the upgrade modal directly from a quota block.
Where do I download invoices?
Use the invoice list or billing portal entry point inside Billing & Invoices.
Does deleting sessions refund usage?
No. Deleting content does not automatically reverse usage that already occurred.
How do I know which workflow used my credits?
Check the usage period and daily usage breakdown in Billing for the current plan window.